Open Today: 10:00am - 4:00pm
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FAQ’s

What name and address do I use?

Please use Middleton Grange Shopping Centre and feel free to use the name of the Centre Manager, Mark Rycraft as the recipient or just use Hartlepool GivingTree.

This means your gift will get to us. Once here, charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

The address usually looks like this:

Centre Manager, 26 Middleton Grange Shopping Centre

Hartlepool

TS24 7RZ

Feel free to use the name of the Centre Manager, Mark Rycraft as the recipient or Giving Tree.

Thank you for supporting the Giving Tree this year.

I have not received a confirmation email?

The website is designed to send system generated emails. However, if you do not receive one, it does not mean that your request has not been registered. Your gift selection will still be logged on the system. Please feel free to select another gift if you are not sure.

How do I know the child will get the gift?

Charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with. 

There is no code & how will you know who my present is for?

The size of the campaign means we can support children across the UK rather than just regionally. It was at this point the original coding strategy was removed. Post your present to Middleton shopping centre at postcode TS24 7RZ, feel free to use your name or Giving Tree. Once it is received, charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

Can you confirm receipt of my gift?

Unfortunately, because of the size of the campaign and the thousands of gifts we are receiving daily at the moment we are unable to confirm receipt.

You could check the items has been delivered with the retailer you purchased the item. Once delivered, charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

Can I wrap my gift?

Wrapping the present is a lovely idea, thank you. If you are posting it please see the FAQ for posting the gift.

Can I post my gift to you?

Yes of course. Please ensure you place a note in the packaging indicating what the items is within the package. If you are wrapping the gift please add the details within the packaging. 

Charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

Please use Middleton Grange Shopping Centre. This means your gift will get to us. Once here, charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

The address usually looks like this:

Centre Manager, 26 Middleton Grange Shopping Centre

Hartlepool

TS24 7RZ

Feel free to use the name of the Centre Manager, Mark Rycraft as the recipient.

The gift I have chosen is out of stock?

If you find that your specific gift is out of stock please feel free to find a suitable alternative.

Charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

Can extras be added to my gift?

Yes they can.

I have put my name on the order by accident. Will the child still receive their gift? 

As long as the address is correct, the item will be delivered to the correct location and the child will still receive their gift. Thank you so much for your generosity.

Why are there some older people included on the tree tags?

The concept of the giving tree was originally for children but because of the incredible generosity we have witnessed, we have reached out to other charities in the region who are supporting older and perhaps more vulnerable people living in our community.

Can I drop my gift off at the centre myself?

Yes of course. Please ensure you place a note in the packaging indicating what the items is within the package. If you are wrapping the gift please add the details within the packaging. 

Charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.