Open Today: 9:00am - 5:30pm
Open Tomorrow: 10:00am - 4:00pm

Store Manager – The Fragrance Shop

Key responsibilities:


Responsible for the total store results, the Store Manager will take ownership of the stores performance in relation to profitability and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day trading pattern.


  • Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment
  • Communicate effectively with Senior Managers and Head office, being the communication link with your team.
  • Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results
  • Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum
  • Following guidelines, ensure that all products are presented/displayed to their best advantage, correctly coded, priced with the relevant POS used at all times.
  • Play an integral role in ensuring the store is plentiful with stock levels and also maintain commerciality in line with company procedures
  • Ability and eagerness to learn relevant training materials, continuously enhancing your product knowledge and sharing your expertise with the team
  • Awareness of analysing and interpreting data, to facilitate planning and future forecasts for sales
  • Maintain standards of rules and regulations in regard to staff recruitment, training, 1-1s and performance reviews
  • Be accountable for implementing legislation regarding Security and Health and Safety


In order to be successful you will need:

  • A minimum of two years’ experience within Retail Management
  • Educated to GCSE level or equivalent
  • Excellent time management skills
  • Strong verbal and written communication skills
  • IT skills, Microsoft Outlook, Word and Excel
  • Customer service focused
  • Adaptable with a ‘can do’ attitude
  • Strong communication and interpersonal skills


To apply please email fao Emma.